TERMS AND CONDITIONS
SARAH’S COFFEE.COM - TERMS AND CONDITIONS OF USE.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. All rights not expressly granted are reserved. By using this site, you agree to the terms and conditions set forth below.
SUBMISSIONS. You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
PAYMENT INFORMATION. We accept Visa and Master Card.
RETURNS & EXCHANGES. Sarah’s Coffee offers a Freshness Guarantee. If Sarah’s Coffee doesn’t meet your expectations in aroma, taste and quality, please contact us by e-mail: customerservice@sarahscoffee.com and we will replace your order or refund your purchase price in full.
ORDERING OPTIONS. You have the choice of using SARAHSCOFFEE.COM to place your order and receive your purchase at the stated product cost plus sales tax if applicable, plus shipping and handling cost delivered to your residence or business. If you choose to take advantage of our live customer service agent to assist you in placing your order via our toll free number 877-41-SARAH (877-417-2724) then Sarah’s Coffee, LLC reserves the right to charge an additional $2.50 order processing charge to each order assisted by our live customer service agent.
SHIPPING METHODS. All standard shipment orders placed online will be sent via the US Postal System. Please allow 10 days for delivery of standard shipment orders. All orders of in-stock merchandise are shipped the next business day. Please add your shipping charges based on your total purchase amount. To ensure quality, certain food items may be shipped separately. Some basket items may be substituted with similar items of equal value, when required. Prices are subject to change. Shipments to AK, HI and U.S. Territories will be delivered by USPS Priority Mail.
SHIPPING RATES. Shipping rates are determined by using the information provided by the US Postal Service website. All packages are shipped from the 32095 zip code.
STATE SALES TAX GUIDE. By law we are required to collect applicable sales taxes on most non-food items in AZ, CA, FL, IL, NJ, NY, PA, TX, and WV. This calculation will be completed by our system after you have entered your shipping information for each order and will be displayed in the Checkout Process.
LIMITATION OF LIABILITY. SARAH’S COFFEE, LLC AND SARAHSCOFFEE.COM WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO SPECIAL OR CONSEQUENTIAL DAMAGES, CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE. SARAH’S COFFEE, LLC AND SARAHSCOFFEE.COM WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF THERE IS NEGLIGENCE ON THE PART SARAH’S COFFEE, LLC, SARAHSCOFFEE.COM, OR AN AUTHORIZED REPRESENTATIVE OF SUCH. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE TOTAL LIABILITY TO YOU OF SARAH’S COFFEE, LLC AND SARAHSCOFFEE.COM FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID TO ACCESS THIS SITE.
TERMINATION. This agreement is effective until terminated by either party. You may terminate the agreement at any time by destroying all materials obtained from SARAHSCOFFEE.COM, along with all related documentation and all copies and installations (together, the "Materials"). SARAH’S COFFEE, LLC may terminate the agreement at any time and without notice to you if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all Materials.
PRODUCT AVAILABILITY. All products displayed on this site will be delivered only within the United States. All prices displayed on the site are quoted in U.S. Dollars and are valid and effective only in the United States. SARAH’S COFFEE, LLC and SARAHSCOFFEE.COM reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligations.
JURISDICTION. Any dispute arising from these terms shall be resolved exclusively in the state and federal courts of the State of Florida. Sarah’s Coffee. If you access this site from outside the United States, be advised this site may contain references to products and services that are not available or are prohibited in your country.
SARAH’S COFFEE.COM
PRIVACY STATEMENT AND Q&A.
Sarah’s Coffee, LLC values you and respects your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. Sarah’s Coffee recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties without your prior permission or prior notification.
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What information does Sarah’s Coffee collect and why?
We collect information you provide when you place an order, register with us, send us an e-mail or call us, enter a sweepstakes or enroll in Sarah’s Coffee Klatch program. This information may include the following:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your credit card number
It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a gift recipient. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.
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Who does Sarah’s Coffee share information with?
We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; enabling access to our partners' sites; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions. We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your permission or you have been notified. Sarah’s Coffee reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. We may disclose personal information to conform with the law, respond to claims or comply with legal process served fee Company (e.g., a lawful subpoena, warrant or court order). We may also share the information collected through our Site in conjunction with the sale of Sarah’s Coffee, LLC or a portion of our assets to a third party.
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How does Sarah’s Coffee handle contest and survey responses?
Periodically, Sarah’s Coffee will invite customers to participate in contests and surveys. The information we collect from these contests and surveys may be associated with individual customer accounts and used by Sarah’s Coffee to improve your overall customer experience. The information will only be shared with third parties in aggregate form; no individual information will be given to third parties unless we have your prior permission or you have been notified.
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What technical devices and processes does SarahsCoffee.com use to collect information about me?
We use technology that allows us to identify what type of browser you are using, the web site from which you enter SarahsCoffee.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of SarahsCoffee.com, which allows us to make improvements in design and content to better serve you.
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Cookies and how SarahsCoffee.com uses them?
A cookie is a small file that can be stored on your computer's hard drive. SarahsCoffee.com uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your SarahsCoffee.com user name and password.
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How does SarahsCoffee.com use IP addresses?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.
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How do I access and make changes to my preferences to receive e-mail?
When you establish a SarahsCoffee.com account, your account automatically indicates that you want to receive promotional information from Sarah’s Coffee regarding news about Sarah’s Coffee products, services and events. If you do not want to be contacted by Sarah’s Coffee for promotional purposes, you may indicate your preference at the time of enrollment or by clicking the Your Account link at the top of any page on SarahsCoffee.com, then logging in and choosing Personal Profile. To change your notification preference, simply uncheck the box next to the line that says "Send me SarahsCoffee.com e-mail about Sarah’s Coffee gifts and specials."
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How do I access and make changes to my personal information?
You can modify or delete your personal information anytime. Simply go to the Your Account link located at the top of the SarahsCoffee.com homepage. You can update any of your personal information by choosing which information you would like to update; for example, your address book or reminder service. You will then be taken to where you can edit or submit new information.
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What technology does SarahsCoffee.com use to ensure the security of credit card transactions?
We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase at SarahsCoffee.com. Our servers use CyberSource, an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties. SarahsCoffee.com also uses a digital secure server ID to provide you with the best possible protection on the Internet.
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How secure is my SarahsCoffee.com account information?
To protect your account information, SarahsCoffee.com requires you to enter a valid username and password before making a purchase using your existing account information. If you choose to store your credit card information with your user account, the full credit card number will never again be displayed through your Web browser and all credit card information will be cleared any time your account is reset. Additionally, Sarah’s Coffee has security measures in place to protect the loss, misuse and alteration of your information. Only select employees and agents of SarahsCoffee.com have access to this information. This information is accessed for the sole purpose of completing your order.
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Are my personal messages private when I purchase gifts from Sarah’s Coffee?
When you add a personal message to your order, it is securely protected by Sarah’s Coffee. For the purposes of order fulfillment, it is possible that your message may be viewed by an order processing representative. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.
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How does SarahsCoffee.Com use the information collected from Order Forms?
Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (like their e-mail address), financial information (like their account or credit card numbers), and demographic information (like their zip code and state). Contact information from the order form is used to send orders, and information about our company. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future e-mails by sending such request to customerservice@sarahscoffee.com. Financial information that is collected is used to bill the user for products and services. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system. Demographic and profile data is also collected at our site. We use this data to help us improve this website and our service.
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How will I know when Sarah’s Coffee changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect.
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How do I contact Sarah’s Coffee if I still have questions?
You may contact us by using the Contact Us links in our Customer Service. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes. You can reach us 24 hours a day, 7 days a week at:
- E-Mail: customerservice@sarahscoffee.com
- Fax: 1-904-829-9507
- Write to us at:
Sarah’s Coffee, LLC
PO Box 1900
Glen St. Mary, Florida 32040
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